Last updated: June 2026 — James Wilson, Pacconcert
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Our founder and editor, James Wilson, personally reviews all reader feedback and takes your comments seriously. We aim to respond to all messages within 2-3 business days.
Have a suggestion for a pokie game we should review? Think we've missed an important online casino? We're always looking to expand our coverage and appreciate reader recommendations. Send us details about the game or casino you'd like us to feature, and we'll consider it for our next review cycle.
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Important: While we're here to review and discuss online pokies, we cannot assist with casino account issues, payment disputes, or withdrawal problems. If you're experiencing difficulties with a specific operator, please contact the casino's customer support directly. For serious complaints, you may also escalate matters to the relevant Australian gambling regulator.
We typically respond to all inquiries within 2-3 business days. During busy periods, responses may take slightly longer. We appreciate your patience.
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